Out of the Crisis

by Deming

ISBN: 9780262320405 | Copyright 2000

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"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Previously published by MIT-CAES

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Contents (pg. v)
About the Author (pg. vii)
Preface (pg. ix)
Acknowledgments (pg. xiii)
Chapter 1. Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market (pg. 1)
Chapter 2. Principles for Transformation of Western Management (pg. 18)
Chapter 3. Diseases and Obstacles (pg. 97)
Chapter 4. When? How Long? (pg. 149)
Chapter 5. Questions to Help Managers (pg. 156)
Chapter 6. Quality and the Consumer (pg. 167)
Chapter 7. Quality and Productivity in Service Organizations (pg. 183)
Chapter 8. Some New Principles of Training and Leadership (pg. 248)
Chapter 9. Operational Definitions, Conformance, Performance (pg. 276)
Chapter 10. Standards and Regulations (pg. 297)
Chapter 11. Common Causes and Special Causes of Improvement. Stable System. (pg. 309)
Chapter 12. More Examples of Improvement Downstream (pg. 371)
Chapter 13. Some Disappointments in Great Ideas (pg. 388)
Chapter 14. Two Reports to Management (pg. 397)
Chapter 15. Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product (pg. 407)
Chapter 16. Organization for Improvement of Quality and Productivity (pg. 465)
Chapter 17. Some Illustrations for Improvement of Living (pg. 475)
Appendix: Transformation in Japan (pg. 486)
Index (pg. 493)

W. Edwards Deming

W. Edwards Deming

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