There is a new edition of this book available Knowledge Management in Theory and Practice, 3e.

Knowledge Management in Theory and Practice

by Dalkir

ISBN: 9780262295383 | Copyright 2011


The ability to manage knowledge has become increasingly important in today’s knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization’s knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital.

This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout.

New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.

Knowledge Management in Theory and Practice provides an extensive and highly valuable compendium and guide for KM practitioners and educators, and for business managers as well. Since the first edition of this book, many organizations have adopted KM methods and gained experience with approaches that work—and with those that don’t. Dalkir shows convincingly why KM must be multidisciplinary and how it strengthens strategic and operational management when it builds bridges between technology and the social, intangible features of organizations. This is an ideal graduate textbook.

Karl M. Wiig Chairman and CEO, Knowledge Research Institute, Inc.
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Cover (pg. Cover)
Contents (pg. v)
Foreword (pg. xiii)
1 Introduction to Knowledge Management (pg. 1)
2 The Knowledge Management Cycle (pg. 31)
3 Knowledge Management Models (pg. 59)
4 Knowledge Capture and Codification: 4 Knowledge Capture and Codification (pg. 97)
5 Knowledge Sharing and Communities of Practice (pg. 141)
6 Knowledge Application (pg. 183)
7 The Role of Organizational Culture (pg. 223)
8 Knowledge Management Tools (pg. 267)
9 Knowledge Management Strategy (pg. 311)
10 The Value of Knowledge Management (pg. 339)
11 Organizational Learning and Organizational Memory (pg. 365)
12 The KM Team (pg. 397)
13 Future Challenges for KM (pg. 423)
14 KM Resources (pg. 453)
Glossary (pg. 461)
Index (pg. 477)

Kimiz Dalkir

Kimiz Dalkir is Associate Professor at McGill University’s Graduate School of Information and Library Studies. A practitioner in the field for seventeen years, she has advised more than twenty companies on the design, development, and evaluation of knowledge-based systems.

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