Our offices will be closed July 4th and July 5th. Normal business operations will resume on July 6th. Thank you for your patience as support and shipping services may be limited during this time.
Gary Klein is a Senior Scientist at Applied Research Associates. He is the author of Sources of Power: How People Make Decisions (1999) and the coauthor of Working Minds: A Practitioner’s Guide to Cognitive Task Analysis (2006), both published by the MIT Press.